Here is the cable on my wall if that helps - 5424753. 9% confident there is no Virgin Media socket installed. 0 Kudos. SpeedIt could be that a previous owner has cut the cabling out. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I. As its likely you are in a flat, the media outlet plate is most likely what was used by the previous user (via the SAT1 socket). You can see in the pictures it loo ks like it has been redirected to - 5347741. We have tried plugging it into the only box we found it would fit but no luck. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Switch on your TV, then using your own TV remote press the Input, AV or Source button. The threaded fitting on the back of a VM Hub is a F-Socket and the RG6 coax cables have a F-Plug. VM will usually only supply a Quickstart to a property that had VM previously. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. However, I do not have any of the specified wall sockets available. Hi, I've just received my broadband self install parcel but it's missing the power supply for the wall socket. Surly there has been a connection previously otherwise we wouldn't have bee. Installation guide 15 mins 3 Install Virgin TV 360 Mini box 5 mins 4 Install Virgin TV Go app 10 mins 2 Uninstall TiVo box 1. Options. Networking and WiFi. 1 Kudo. Installation Guide. Wall socket cable does not fit in QuickStart, set up and connections a week ago; Top. Tudor. Thanks for your post on our Community Forums , and a very warm welcome to you! Sorry to hear of the lack of Virgin Media socket being available in your home. The box does however have a hole in the bottom, through which i could see some. in Email 10 hours agoHi Virgin Media Team, Hope you are well. Call the pre-installation and delivery team on 0800 052 1734. There is a VM phone socket but no wall socket to get my WiFi etc up and running. Installing and configuring your kitQuickStart, set up and connections. on a vm landline or ring 0345 454 1111 and admin may not pick this up until Monday and the longer you wait the qs man install dates will get booked up. QuickStart, set up and connectionsHello VLNeedham. Call the Pre-installation and delivery team on 0800 052 1734. Plug into the wall socket Push the red label end of the white cable, into. The brown box is still fine, cleaned it and put the front back on with a zip tie. The internal wall boxes are mostly oblong. The wall box may be branded with the logos of an old cable TV company (not VM). I sign up for vm broadband and I was offered self instalation kit . The box and cables may have been removed by the previous occupiers. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to. Self install on 13-06-2022 17:14. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through the wall and plug the router into the wardrobe. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. Installing and configuring your kitHi cmoorcroft, Welcome and thanks for reaching out to us here on the Community We would be happy to assist with booking a visit to get the socket installed. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayI received my quick start kit at the weekend however the only Virgin Media wall socket I have looks like this. Most QuickStart kits have just 6 cables, connectors and powerlines to. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. . 5. Second, you'll likely need a manned installation for your VM services. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. Should’ve checked this before I ordered. . If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. If you in a property that's recently been added to Virgin Media's network we have another video th. The cable could be hidden within, or behind, furniture. Forum; Apps. It's great to hear your wall socket concerns have now been addressed and resolved. There is a handy guide here 👉 Virgin-TV-V6-QuickStart-Guide-for-New-Customers. 03. Networking and WiFi. Networking and WiFi. 5. I chose the option as the property was eligible and I’d like our internet connection up and running as soon as possible. I just have a short coaxial cable on my wall, and it has a male end. Picked up my self install but I cannot work out what my 'live' wall plug is. What to expect with broadband. Let us know how the appointment goes. Installing and configuring your kitHi, I ordered a self installation kit but of course I do not have a VM wall socket. Plug into the Hub. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. This is usually a plastic wall box that has Virgin Media branding on it, or in some cases, you might only find a cable modem connector being fed into your house. Plug the cables into the Hub. Options. Have I helped? Click Mark as Helpful Answer or use Kudos to say. Account - Mobile. Thing is, I've been to the house, Virgin haven't, and I am 99. Ordered VM broadband and was recommended by the website to select the self quick install option. There are 10 types of people: those. The Gamer Lounge. I have only got one rectangular shaped white socket (Shown as below) but it seems old. But I don't have a splitter or any 'Virgin media socket'. We would like to show you a description here but the site won’t allow us. Phone. Account - Cable. Options. . If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. QuickStart, set up and connections. We would like to show you a description here but the site won’t allow us. Im trying to work out what connector is on the coax used to connect the hub 5 to the virgin media wall outlet. We would like to show you a description here but the site won’t allow us. We're here to help. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. Installation guide 15 mins 3 Install Virgin TV 360 Mini box 5 mins 4 Install Virgin TV Go app 10 mins 2 Uninstall TiVo box 1. Phone. Sometimes there is no wall box, just a trailing cable. Got my virgin media self install kit but I don't have a virgin socket. New to the UK and just moved into our first home here. Wiring A Home Ethernet Network Practical Beginners Guide. ive just recieved my start up kit and just noticed no wall socket inside - 5122337. Connecting Hub 3. Need some help with the installation. But I have no Virgin Media Wall socket in my house. . Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Networking and WiFi. . However the wall socket doesn’t have the correct connection for the cable with the hub. The threaded fitting on the back of a VM Hub is a F-Socket and the RG6 coax cables have a F-Plug. If digging / drilling / new external & internal cables are required the. Options. Manage Your Account. My Virgin Media App. Hi . There is a VM phone socket but no wall socket to get my WiFi etc up and running. Choose the best spot for your wifi hub. Installation appointment text. Tried looking but can't see a way to book an engineer for this? Thanks Re: No wall socket. Call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install proper VM sockets where you need them. Stay safe online. 2. Call the Pre-installation and delivery team on 0800 052 1734. £30 an appointment – If you can get QuickStart but choose not to. But I have no Virgin Media Wall socket in my room. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Connect the cable adaptor to the black banded end of the 3m isolator cable. Home Phone. 0 Kudos. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. Hi Virgin Media Team, Hope you are well. Would I be able. When you place your order, we'll let you know. Update your personal details, view recent bills, make payments and so much more – 24 hours a day, 7 days a week! Welcome to Virgin Media SSID) ORD 161346 Virgin Media D4A Self Install Guide_VMHUB_p_0803. Im trying to work out what connector is on the coax used to connect the hub 5 to the virgin media wall outlet. Manage Your Account. 🙂 Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. on 06-03-2023 09:36. I am hoping a membe. Change to a manned installation. Ashleigh_C. However, checking the property’s inventory, I noticed that there is an Openreach phon. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. Phone. Call the pre-installation and delivery team on 0800 052 1734. If I. Networking and WiFi. But there are 2 wires leading which can be plugged in the hub. Browse. Browse Virgin Media Virgin Media Community. Networking and WiFi. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile…If you don't have the cabling then call the pre-installs team on 0800 052 1734. Options. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Connection To socket and hub firm. I can certainly go about helping you arrange a wall socket appoint, as stated previously this would come with a £25 charge on the account, if you would like me to go ahead with this let me know and we can go about sorting this for you. Kiki97. Tried looking but can't see a way to book an engineer for this? Thanks Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. Stay safe online. Different kind of wall socket? Some older sockets may have NTL or Telewest written on them. Community Natter. Mark as New; Bookmark this message. Virgin Media; My Virgin Media; Shop;. We have the quickstart pack but sadly cannot get broadband set up and working. My Virgin Media App. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Perfect for when you can’t all decide on what to watch. Please support me in this regard. Virgin Media Quickstart set up. It arrived yesterday and I’m assuming I’m being charged as of yesterday but frustratingly there is no VM wall box. Reply. I can’t push - 5368162. Hi, I was with Vodaphone at my previous house and have recently moved to my new house opting for VM as it said it was already installed here. We have a virgin media wall socket with an ethernet port in the wall but no round cable. . - 5412501. Networking and WiFi. Installation Guide. Get more from your Virgin Media setup. I am a new customer, trying to self install and hitting various issues. But, there was no wall socket, so after a week they sent an engineer. I'm a Very Insightful Person, I'm here to share knowledge. The cable could be hidden within, or behind, furniture. The cable on the right looks like is for a Freeview TV antenna. how can we go about changing our self install to having someone come and install it for us?Unlike Virgin Media, BT’s self-installation process is free of charge. Switched On Families. When I was going to self-install it, I didn't find any wall socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. Virgin Phone Switchover. I ordered my self installation kit in August to arrive for the 11th of September, however, I have not received the package and any confirmation of delivery. Security matters. Had arranged self-install as per suggestion from VM. - 5062651I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. I don't work for Virgin Media. Stay safe online. The cable could be hidden within, or behind, furniture. The LAN and. Up to 3 WiFi Pods if needed. . Home Phone. . Posted in QuickStart, set up and connections. on 15-04-2023 16:54. The cable could be hidden within, or behind, furniture. I have checked outside and there is a brown box shared with the neighbour. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. I received the self install pack but can't install it we need an engineer visit. Virgin Media. Solved No Virgin Media Wall Socket At Installation Community 4832746. I have signed up as a new user for Virgin Fibre. Back a step. This hole will typically be up to 1cm in diameter and often positioned near your front door. Self installation but NO wall socket in QuickStart, set up and connections yesterday Devolo 1200 Powerline Adapter Cannot Connect to Hub 5 Since 23-May-2023 in Networking and WiFi yesterday Fibre optic cable in Networking and WiFi Thursday Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Manage Your Account. Account - Mobile. There is no fibre socket in this house. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. SpeedIf you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Get the Hub ready by connecting the wires. on 03-08-2020 18:05. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Quick tips on prepping for Virgin Media technician's visit. I have checked outside and there is a brown box shared with the neighbour. SpeedWas able to purchase a self install setup but have no wall socket. Everything you need is posted to you. . CUSME. Re: No Virgin Media wall socket internally. Solved: Hi guys and gals. Virgin Phone Switchover. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Can I just ask if you have been able to get in touch with the team since your post? If not, please let me know and I wil. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. Basically opened it, removed the connector and put there wire through the wall. Hi. New to the UK and just moved into our first home here. The cable going in will be a double “shotgun barrel” type cable. by eddie778 • Just joined. We're here to help. Everything you need is posted to you. Browse Virgin Media Virgin Media Community. Hi @bingoman000. On our system, we would have had it listed as serviceable which normally does mean QuickStart's can be done. QuickStart self-serve installs are offered where there's previously been VM service, and so there's an assumption the co-ax connections are already inplace. You need a small spanner to remove this, then push the provided connector over the exposed end. It is surface clipped usually. We're here to help. We have the quickstart pack but sadly cannot get broadband set up and working. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. on 27-10-2022 09:24. This will be available via the red bar at th. It should work ok. I ordered self-install kit just to find out there is no Virgin socket in my new property. Thank you for your post and welcome to the community. Hello. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Account - Mobile. QuickStart, set up and connections. Is there some way I can convert RJ11 to coax or will I have to (if. Security matters. Browse Virgin Media Virgin Media Community. 2 as the wire is already in. Virgin Phone Switchover. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Thanks, Scott. My Virgin Media App. pdf (virginmedia. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in?. Account - Cable. Socket should be on the underside. I just got Virgin Media kit and read all information carefully and checked - 5200805. on 01-02-2023 14:26. I don't have a virgin media wall socket and this is stressing me out. Browse Virgin Media Virgin Media Community. 2) plug new provided cable into hub. What I was looking for is a white faceplate, taller than it is wide, on an exterior wall, with a threaded coaxial connection pointing towards the ground parallel to the wall - is that still what they would install?We would like to show you a description here but the site won’t allow us. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. I’ve just lived into my new house and received my Virgin box. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. In response to Travis_M. The wall socket I have within my home does not appear to be working. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile…I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. However, I do not have any of the specified wall sockets available. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. Networking and WiFi. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. 21 Controlling your TV with new remoteCall the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Browse Virgin Media Virgin Media Community. I ordered my self installation kit in August to arrive for the 11th of September, however, I have not received the package and any confirmation of delivery. SpeedI got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). 2022 Today I been to the new flat to check and make sure I have vm soket or something but I couldn't find any wall somet from Vm . If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. I recently moved to new house, i get my router today but there is no virgin box in home, just there is a virgin cable but wothout any socket connected to that Can i buy a wall socket? Or i should wait for technicin. Virgin Mobile. Thanks mate. Hi all, when I signed up for Virgin Media, it said the service was available at my house. My Virgin Media App. Have you downloaded and used our Connect App yet? It'. I have received my quick start-up kit. But I have no Virgin Media Wall socket in my house. . Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. I'm on Gig1 with coax cable and wall sockets from the ntl days and no issues here. It is surface clipped usually. Chatter and natter. Please help. Forum; Apps. Sometimes there is no wall box, just a trailing cable. I only had the option for self installation. Chatter and natter. This means you'd have to change your install to a manned one instead. You can also check for a loose cable as not all properties have a socket. We would like to show you a description here but the site won’t allow us. Account - Mobile. QuickStart, set up and connections. However, there is no Virgin Media Wall socket in my house. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Options. Switched On Families. Plug into the Hub Push the white cable with the black label into the Hub. ThanksIf the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. My Virgin Media App. I am trying to set up our wifi. I am so sorry to hear that you seem to be missing a wall socket in the home. Hello, my isolator cable does not fit into the virgin media wall socket. Tudor. Networking and WiFi. Try the SAT1 output & if that doesn't work you would need a manned install. Browse Virgin Media Virgin Media Community. All the wall. Sorry to hear of the install delay caused by the wall sockets missing. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. a week ago. The cables from the external box lead to a Bt open reach socket and a blank socket. Browse Virgin Media Virgin Media Community. The cable could be hidden within, or behind, furniture. Community Natter. I’ll call the 0800 number. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. - 5372385. Intelligent WiFi Pod Trial. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. A bit paranoid - 5202625. Plug into the Virgin Media wall socket. Manage Your Account. Speedon 21-02-2023 17:48. Get ready for your Virgin Media installation. . Solved: I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator - 4987502. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. 12. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. There are multiple different branded wall boxes inside our flat but none. Select the correct HDMI input for your box. Virgin Media;. Account - Cable. 0 Kudos. Security matters. Previous tenants had painted over our VM wall socket, which has a wire fixed into it and is clipped along the skirting board to behind where our tv is. SpeedCheck out the do's and don'ts, in our Community FAQs. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. New kit has arrived, including a hub, a TV box, a.